Support

Our Support Team is available from 9:00 AM to 23:59 PM UTC Monday – Friday.

Our interactive support portal provides  access to our knowledge base as well as the ability to open tickets and track all open tickets

 

  • Access to the knowledge base
  • Step by Step Guides
  • FAQ’s

Call us at 1.844.6ANCORA

Training

Our Training team provides on-site and web-based training courses that are geared to your individual needs.

  • System Administration and Installation
  • Standard End User training
  • Customized training plans
  • Onsite and Web based Training Options

Benefits:

  • Speed up Implementation and Deployment times
  • Reduce overall cost of ownership and support calls
  • Empower internal staff to be able to fully leverage the capabilities

Professional Services

From Custom Development, Integration Services, and or Installation and Setup, Our Professional Services team is ready to help make your project a success. Our implementation team members have an average of 15 years of document capture experience across multiple industries and with integrations into the leading ECM, DMS, ERP, and Origination Systems

Capabilities:

  • Needs Assessment
  • Project Management
  • System Installation and Configuration
  • Custom Plugins or in-system Integrations
  • Upstream and Downstream Integrations
  • Assessment of Scanning Workflow and Business Process
  • Advanced support plans for Go-Live and post implementation.

Benefits:

  • Implement with Best Practices and don’t get boxed in
  • Speed up time to “Go-Live”
  • Keep your dev team focused on what is most important, growing and supporting you business
  • Reduce risk using our fixed price pro-service model.