Privacy Policy

Updated November 1, 2023


ancora Software, Inc. including its group of companies and affiliates (together “ancora”) is committed to protecting and respecting your privacy. This Privacy Policy together with our Terms and Conditions and Cloud Services Agreement, describe how we collect, store, use and disclose any personal data from individuals who utilize our products, services and website located at, and related subdomains or “Site.”  The Site and other services and products provided by ancora together are known as the “Services.” In this Privacy Policy the term “personal data” means information that relates to an identified or identifiable natural person.

This Privacy Policy may be updated from time to time for any reason.  You will be notified of any material changes to our Privacy Policy by ancora posting the new one on our Site. You are advised to consult our Privacy Policy regularly for any changes.  By your continued use of Services, following any changes, you are accepting and consenting to the processing of your information as set forth in this Privacy Policy.

ancora does not represent or warrant that the Services, or any part thereof, are appropriate or available for use in any jurisdiction. When you choose to access the Services, you do so on your own initiative and your own risk. You are responsible for complying with all local laws, rules, and regulations. ancora may limit the availability of Services , in whole or in part, to any person, geographic area or jurisdiction, at any time and at our sole discretion.

If you have any comments or questions regarding this Privacy Policy or use of your personal data, please contact us at Or you may write to us at: ancora Software, Inc., 402 W. Broadway, Suite 400, San Diego, CA 92101.


Our policies are described based on three categories:


Customers are individuals or business entities, “the Party” who purchase goods and services from ancora or its Resellers. Data collected from these parties varies based on the Content the customer submits to the Service and may include Names, addresses, phone numbers, invoice information, financial data, social security numbers, banking information, birth dates, spousal information, health care information and other personal data. ancora processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy.


Resellers are parties that resell ancora Services and provide implementation and support services to Customers. Reseller Representatives are individuals that work for an ancora Reseller. Ancora collects name, email, title, contact information from Reseller Representatives. We interact with these individuals as part of providing our services and managing the account relationship.  We enable these individuals to administer their customer accounts on our services platforms and we provide them with technical assistance as requested and including product documentation. To provide online services we use login credentials to authenticate individuals as authorized users of our Services.  We maintain contact information to send invoices and communications regarding product support or new products available.


Visitors are individuals who primarily visit our website or our social media pages. Additionally, they may interact with us at a trade show. To operate our website with web servers, we must capture your IP address and information about the browser and device to display our site to you. To develop our website, we use the information from the navigation to help us understand what part of our website and product offerings are of interest to different kinds of Visitors so we can improve our Site content. We may also use the information about your Site visits to help us measure interest in our Services or features of our products and services. `


We may use data collected necessary to facilitate our business operations and further our lawful interests for the following purposes:

  • To process data for the services you have subscribed to;
  • To respond to any support tickets you have submitted or complaints you may send us;
  • To improve our Site and Customer Services;
  • To manage the Site or Services;
  • To develop, improve, and protect the Services;
  • To provide personalized products or services to you;
  • To ensure technical functionality and security of the Services;
  • To protect ancora’s rights and/or our Intellectual Property;
  • To perform market research and marketing purposes;


ancora does not collect or maintain data for sale to outside marketing or research entities.

Data Collection Summary

Category of Data Collected Examples Method of Collection Category of Individuals
IP Address IP Address Collected by our web servers when visiting our websites or our online Services platforms. Customers



Cookies Cookies Cookie technology provides usage data to improve our Site and our Services Customers



Device Device info such as Operating System, time zone setting language setting, browser settings Collected by our web servers when visiting our websites or our online Services platforms. Customers



Navigation Time and duration on each page of website and service platform Collected by our web servers when visiting our websites or our online Services platforms. Customers



Search Terms If you use Search our Site will capture Collected by web servers on Site Customers



Name and Contact Info Name, contact info, addresses, phone numbers Provided via email, agreements, logon to websites, for web forms chat info, purchase orders, technical support tickets, in person or by phone contact. Customers



Customer Confidential Information May Include Personally Identifiable Information (PII), Sensitive Personally Identifiable information (SPII), Protected Health Information (PHI), Financial Records Customer provides this data, at their discretion. Data collected is used to fulfill our Service agreements. Customers


ancora may use both Session and Persistent cookies to better understand how you interact with the Site or Services.  A Session Cookie enables certain functions of the site and is deleted from your Device when you disconnect from the Site. A Persistent Cookie remains after you close your browser and can be used by your browser in subsequent visits.  If you do not want usage data collected using cookies, there is a simple procedure in most browsers that allows you to automatically decline this technology or be given the choice of decline or accepting them.  Cookies that are required to enable core site functionality cannot be disabled.


Ancora does not disclose the personal data relating to our Customers or Resellers except as required to trusted vendors who perform functions provided to us in hosting, database storage, accounting, and support.  We only share to the extent required to perform their functions and only pursuant to binding contractual obligations for these parties to maintain privacy and security of your data.


We process personal information only for the purposes for which it was collected and in accordance with our Terms and Conditions, Cloud Services Agreement and in accordance with this Privacy Policy.   We regularly review our data collection, storage, and processing practices to ensure we only collect, store, and process the minimum of personal information needed for the purpose collected.

We only retain your personal data for as long as reasonably necessary to fulfill the purpose for which it was collected, and to comply with our legal obligations, and will use secure means to destroy the data after that time.  We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.   Our Services storage policy is not to maintain data longer than thirty (30) days post processing.

Customers or their Reseller on their behalf elect where their data is primarily processed from the five following locations: United States, United Kingdom, European Union, Canada, and Australia. Ancora’s customer and reseller support systems reside in the Unites States.


We depend on our Customers and Resellers to update their personal and business data as necessary.  If you are a Customer who purchased Services through a Reseller you must first contact our Reseller with your request to access, correct, delete, or restrict your personal data.  Please note that we are not required by law to delete or restrict the use of your data in a way that prevents us from complying with our legal obligations to our Reseller or that interferes with our reasonable record keeping as necessary to demonstrate our compliance with our contracts and applicable law.

ancora’s contact data appears at the top of this Privacy Policy. We commit to responding to your requests promptly and honoring your reasonable requests.


In addition to our commitments stated above, if our collection of personal information about you for our business purposes is covered by the California Consumer Privacy Act (CCPA), you have certain rights under the law.

  • You may request the categories of personal information as well as the specific pieces of personal information that we have collected about you for our business purposes over the prior 12 months.
  • You may request the sources from which we collected the personal information.
  • You may request the purposes for collecting that personal information.
  • You may request any third-party organizations with whom we shared the personal information.
  • You may request whether we have sold the personal information to third parties or disclosed information to third parties for a business purpose, and if so the categories of personal information and the third parties.

ancora will abide with your requests under the CCPA to delete your personal items provided we are not required to maintain this personal information on a legally permitted basis and we provide you with notice of this fact and the legal basis on which we rely.

You may use an agent to make a request under the CCPA by giving them written instruction that clearly states they have authority to make a request on your behalf under the California Privacy Laws.    Before responding to this request, we may ask you to provide the information needed to verify that you are the consumer whose personal information is covered by the request.

We may not discriminate against you because you make a request as described in this section by denying you our services or providing you with a different quality of price for our services unless the different service or price is reasonably related to the value to you by your data.

Children’s Privacy

ancora’s Site and Services are not directed to children under the age of 16.   We do not intend to collect personal data from children.   If you are under 16, please do not use this Site or Services and do not send any information about yourself to us.

Privacy Rights for California Minors in the Digital World Law

Under California’s “Privacy Rights for California Minors in the Digital World” law, California residents under the age of 18 have the right to request removal of certain content that such persons have publicly posted to our Site.   There may be circumstances under which the law does not require or permit removal even if requested.   If you are under the age of 18 who seeks removal of any personal data posted on our website, please submit your request using one of the methods set forth in the beginning of this Privacy Policy.


The European Union’s General Data Privacy Regulation and the equivalent law in the United Kingdom require that processors of personal data meet on of the “lawful basis” or “legal basis” grounds defined by those laws. ancora’s lawful basis for processing under these laws is either consent for Site Visitors or the necessity of fulfilling our contractual obligations to our Customers. Where we must rely on personal consent to process the personal information, you have the right to withdraw or decline your consent at any time.   This does not affect the lawfulness of the processing or capture of personal data before consent withdrawal.

If you are from areas covered by the EEA or GDPR, you may have the right to exercise additional privacy rights under applicable laws, including:

  • Right of erasure in certain circumstances.
  • Right to object to processing.
  • Right to restrict processing.
  • Right to data portability.

Customers must contact their Reseller or ancora directly to instruct any changes to ancora’s contractual Services processing, prior to reaching out to ancora. Please note that we are not required by law to delete or restrict the use of your data in a way that prevents us from complying with our legal obligations to our Reseller. Ancora may need to retain certain information for record keeping purposes and to comply with our legal obligations.

You have the right to complain to a data protection authority about our collection and use of your personal information.   For more information, please contact your local data protection authority.   A list of contact details for the EU data protection authorities can be found at: en.htm


Ancora is very concerned about safeguarding the confidentiality of your personal data.   We employ administrative, physical, and electronic measures designed to protect your information from unauthorized access.  Despite these efforts to store personal data collected in and through the Services in a secure operating environment that is not available to the public, we cannot guarantee the security of personal data during transmission or its storage on our systems.  We encrypt all data at rest within and in transit to our Services processing.  Further, while we attempt to ensure the integrity and security of personal data, we cannot guarantee that our security measures will prevent third parties such as  so-called hackers from illegally obtaining access to personal data.   We do not warrant or represent that personal data about you will be protected against loss, misuse, or alteration by third parties.   We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of any unencrypted data to you via conspicuous posting on the Site in the most expedient time possible and without unreasonable delay, consistent with the legitimate needs of law enforcement or any measures necessary to determine the scope of the breach and restore reasonable integrity of the data system.


ancora has not sold or leased any personal data within the past 12 months and will  not sell or lease any personal data unless you provide us with your consent to do to.   We have not  disclosed your personal data to third-party advertisers or marketing companies.

We do believe release of data is appropriate to comply with the law, to enforce our terms of use and other rights, or to protect the rights and safety of others.   This may include exchanging information with government regulatory or law enforcement agencies, or with other companies and organizations for fraud protection and legal compliance.

ancora may in the future sell all or part of our assets or be involved in a merger.  We may provide the company that is seeking to acquire our business with access to personal data as part of their evaluation of our business but will require them to maintain the personal data in confidence and use it only to evaluate our business.   If we complete a transaction, it is customary to transfer personal data that is related to the purchased business assets to the purchaser.